Help Center

FAQ’s

SHIPPNG/ORDER STATUS FAQs

WHERE CAN I GET CTZN COSMETICS IN THE UNITED KINGDOM?
I AM AN INTERNATIONAL CUSTOMER (OUTSIDE USA.) DO I HAVE TO PAY CUSTOMS AND TAXES?
ARE CTZN COSMETICS PRODUCTS SOLD AT ANY OTHER RETAILERS?
WHEN CAN I GET PRODUCTS THAT ARE OUT OF STOCK?
HOW DO I QUALIFY FOR FREE SHIPPING?
WHICH PRODUCTS ARE CONSIDERED HAZMAT?
HOW CAN I FIND THE STATUS OF MY ORDER?
HOW MANY ITEMS CAN I BUY IN ONE PURCHASE?
MY ORDER IS MISSING AN ITEM.

RETURNS & EXCHANGES FAQs

HOW DO I MAKE A RETURN?
RETURNING DEFECTIVE/WRONG ITEMS
CAN I EXCHANGE OR RETURN MY CTZNCOSMETICS.COM PURCHASE AT A CTZN COSMETICS STORE?
HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?
I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?

MY ACCOUNT FAQs

WHAT INFORMATION DO I NEED TO REGISTER FOR AN ACCOUNT?
HOW DO I CHANGE MY LOGIN E-MAIL ADDRESS OR PASSWORD?
CAN I COLLECT LOYALTY POINTS?
I FORGOT MY PASSWORD, HOW DO I LOG IN?

CREDIT CARD TROUBLE FAQs

I'M HAVING TROUBLE WITH MY CREDIT CARD INFORMATION FOR MY ONLINE ORDER.

PRODUCT-RELATED FAQs

WHERE CAN I GET FREE SAMPLES OF CTZN COSMETICS?
DOES CTZN COSMETICS TEST ON ANIMALS?
IS CTZN COSMETICS VEGAN OR VEGETARIAN?
ARE CTZN COSMETICS PRODUCTS GLUTEN FREE?
DO CTZN COSMETICS PRODUCTS CONTAIN PARABENS?
ARE CTZN COSMETICS PRODUCTS TALC FREE?
IS THERE A PRO DISCOUNT FOR MAKEUP ARTISTS?
HOW DO I KNOW IF MY CTZN COSMETICS PURCHASE IS AUTHENTIC?
DESIGNERS/ARTISTS/PARTNERS INVOLVED IN CTZN COSMETICS?
WHAT ARE THE OFFICIAL SOCIAL HANDLES FOR CTZN COSMETICS?